Returns & Refunds

Due to the personalised nature of many of my products, I am unable to accept returns on personalised or custom-made items unless they arrive damaged, faulty or incorrect.

If your item arrives damaged, please contact me within 48 hours of delivery and include photographs of both the product and the packaging.

If I have made a mistake with your order, I will happily arrange a replacement or refund.

For non-personalised items, please contact me within 14 days of delivery if you wish to return your purchase. Items must be returned unused and in their original condition.